Frequently Asked Questions
Our showroom is located at:
33 Commerce Crescent
Kramerville, Sandton
You can contact us on 087 149 1613 or email info@cbbaby.co.za.
Our current showroom hours are:
- Monday to Friday: 9:00 am–5:00 pm
- Saturday: 10:00 am–4:00 pm
Please contact us to confirm our hours over public holidays or special trading periods.
Yes. You’re welcome to visit our showroom to view products and speak to our team. If you would like to see a specific product, colour or model, please contact us before your visit so we can check availability.
Our range includes brands such as Peg Perego, CAM, Mercedes-Benz Baby, Cozy N Safe, Nanit, Dooky and John Deere. Explore our website to view the current range from each brand.
Yes. Our team can help you explore the options available and answer questions about our products. Visit us in the showroom or contact us for assistance.
When choosing a car seat, please check the manufacturer’s instructions and the seat’s height, weight, installation and vehicle compatibility requirements.
CB Baby delivers within South Africa. Delivery options and charges depend on your order and delivery address.
Delivery charges depend on your location and the size of your order. Applicable delivery charges will be shown during checkout.
Some larger products, such as ride-on toys, may have additional delivery charges. If you have a question about delivery for a specific item, please contact our team before placing your order.
Please allow 2-5 working days for your order to arrive once it has been dispatched. Outlying areas usually take 5-7 working days.
Yes, orders can be collected at our Showroom located at:
33 Commerce Crescent, Kramerville, Sandton, Johannesburg
Our current delivery service covers South Africa. If you would like to arrange your own courier for an international order, please contact info@cbbaby.co.za to discuss the options.
We will notify you via email that your order has been dispatched. You can track your order online at https://www.thecourierguy.co.za/tracking_home.php using the waybill number on your delivery notification email.
No. We currently do not deliver to PO box addresses. Please provide a physical delivery address when placing your order.
Please contact us on 087 149 1613 or email info@cbbaby.co.za. If you have already placed your order, please include your order number so our team can assist you.
Returns and exchanges depend on the product and the circumstances of your purchase. Please read our Refund Policy for the applicable terms, or contact us before arranging a return.
Please contact us as soon as possible at info@cbbaby.co.za or on 087 149 1613. Include your order number, a description of the issue and photographs where possible, so our team can assist you.
We offer a 1 year warranty on our Peg Perego Travel Systems and 1 year warranty on our High Chairs, Car seats, and Ride-On toys; with a 6 month warranty on our other ranges as well as batteries and chargers. However for all our travel system and stroller ranges, our 1 year warranty only begins from your expected due date. No point in your warranty going to waste before baby can even start using it. We are in touch with all our customers that order our strollers and travel systems to register your expected due date so that you get the most out of your product.
At CB Baby and Peg Perego we pride ourselves in the quality of our products however, if for some reason our product shows a defect in materials or workmanship during your warranty period, please email us at info@cbbaby.co.za If a defect is discovered during your warranty period we will, at our own discretion, REPAIR or REPLACE your product. We will send our courier company to collect the defected product and deliver the replacement part/product at NO COST TO YOU. Our warranty DOES NOT cover:
- Normal wear and tear
- Misuse of the product
- Failure to follow instructions
- Improper installation and maintenance
- Worn wheels
- Alteration
- Personal opinion dissatisfaction pertaining to functionality, features or aesthetics.
Please be prepared to provide the product model, a description of the warranty issue, photographs and the date of purchase.
Pre-loved and display items have separate terms from new products. Please review our Refund Policy and contact our team if you have any questions before purchasing.
If you cannot visit the showroom, you can ask our team for additional photographs or videos of a pre-loved or display item before you buy.
Yes. CB Baby stocks a range of Peg Perego products, including prams, travel systems, car seats, high chairs, ride-on toys and accessories.
CB Baby offers cleaning, servicing and repair support for Peg Perego products, as well as maintenance for Peg Perego ride-on toys. Please contact our team with details of your product and the assistance you need.
Email info@cbbaby.co.za or call 087 149 1613. To help our team assist you, please share the product model, its approximate age and photographs showing the product and the area of concern.
Our team can assist with enquiries about Peg Perego spare parts. Availability depends on the product and the part required.
Please email info@cbbaby.co.za with your product model and photographs of the item and the part you need.
Yes. Contact our team with the model of your ride-on toy and photographs of the existing battery or charger, where available. We can help you check which replacement is suitable and whether it is available.
Yes. CB Baby offers a selection of pre-loved and display products. Availability varies, so please check the product listing or contact our team for more information.
A pre-loved item has previously been used. A display item has been used for display. Please read the individual product description or contact our team for more information about its condition.
CB Baby offers a trade-in option for pre-loved Peg Perego products. To enquire, complete the form on our Trade-In page, and our team will assist you with the details.
Please provide information about the product you would like to trade in, including its model and condition. The trade-in form also asks for photographs, including any damage or scratches, to help our team assess your enquiry.
Our refund policy says pre-loved and display items can be viewed at the CB Baby showroom. If you are interested in a particular item, please contact us before visiting to confirm that it is available to view.
If you’re unable to visit, ask our team whether additional photographs or videos can be provided.
