Refund policy
If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery. The product must be unassembled, unused and in saleable condition. Products showing signs of use or missing labels are not considered new and are thus considered non-returnable.
You are responsible for return shipping charges, unless the item is not what you ordered, defective or damaged due to shipping. The original shipping charges will not be refunded.
The return address is:
Riversands Outlet Park: Building 5- Unit 5. Century Boulevard, Fourways, Gauteng
Once we have received your item and assessed its condition we will process the refund. If you are returning a product, send an email to info@carinababy.com. We will help you with the specifics and answer any questions about your return.
If your order is damaged in anyway on delivery, please notify us immediately at info@carinababy.com. We will arrange to get you a non-damaged item as soon as possible.
